Atriis - BA NDC - booking errors - FareQuote Not Equal to Expected Amount – Incident details

All systems operational

BA NDC - booking errors - FareQuote Not Equal to Expected Amount

Resolved
Operational
Started about 1 month agoLasted about 1 month

Affected

Atriis Core

Operational from 7:00 AM to 11:07 AM

Updates
  • Resolved
    Resolved

    Hi,

    As of this morning, we’ve uploaded a fix based on an alternative booking method recommended by British Airways. This change is now in place and is being actively monitored. Since implementing the update, we have not seen a recurrence of the high error volume.

    There is still no clear indication of what may have changed on BA’s side to trigger the issue, but we will continue to monitor closely and provide updates as needed.

  • Identified
    Identified

    Issue is identified and is still being investigated.

  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Hi,

    We are currently seeing intermittent booking failures with British Airways via their NDC channel, impacting approximately 40% of transactions. The error returned is:
    "FareQuote Not Equal to Expected Amount."

    The issue has been under investigation for the past 5 weeks and has been escalated to BA’s technical teams for further analysis. At this stage, we understand that the root cause has not yet been identified.

    We remain in ongoing contact with British Airways and are committed to providing updates as soon as new information becomes available.