Duration: 2 hours and 24 minutes

Affected Components: HR API, Hotel Search API, Atriis Core, GetTrip API, Expense API, Flight Search API

Apr 21, 09:37:57 GMT+0
Identified - Hi, We're currently experiencing an issue with Travel plan emails not being sent. We're working to resolve this with high priority. .

Apr 21, 10:02:02 GMT+0
Identified - Hi, issue is specifically with Rail travel plan, we'll send an update once it's resolve. .

Apr 21, 12:02:00 GMT+0
Resolved - Hi, issue has been fully resolved..

Duration: 3 hours and 56 minutes

Affected Components: HR API, Hotel Search API, Atriis Core, GetTrip API, Expense API, Flight Search API

Apr 20, 13:44:41 GMT+0
Resolved - Hi, This incident has been resolved. .

Apr 20, 09:49:07 GMT+0
Identified - Hi, We're currently experiencing an issue when using German language on the online booking tool, we're working to resolve this with high priority. .

Duration: 36 minutes

Affected Components: HR API, Hotel Search API, Atriis Core, GetTrip API, Expense API, Flight Search API

Apr 1, 18:51:26 GMT+0
Investigating - Hi, We're currently checking an urgent issue with login to Atriis. Will keep you updated shortly. .

Apr 1, 19:09:47 GMT+0
Identified - Hi, we have identified the issue and are actively working toward a full resolution. The system is currently intermittently available, and some brief downtime may still occur over the next 10–15 minutes..

Apr 1, 19:27:13 GMT+0
Resolved - Hi, This incident has been resolved. The issue was related to an HTTPS certificate and has been successfully addressed. The system is now operating normally. .

Duration: 22 minutes

Affected Components: Atriis Core

Mar 5, 10:55:36 GMT+0
Investigating - Hi all, We are uploading an urgent system update at 11:05 UTC Please be advised that minor latency may occur for a few minutes due to system activity.

Mar 5, 11:17:29 GMT+0
Resolved - Hi all, The system is back to normal Thank you.

Duration: 1 hour and 40 minutes

Affected Components: Atriis Core

Mar 5, 08:07:34 GMT+0
Investigating - --- Hi all, We are currently experiencing an issue where supplier results are not appearing in the system’s search as expected. Our team is actively investigating the root cause and working to restore full functionality as soon as possible. We will update you once the issue is resolved. Thank you for your patience..

Mar 5, 09:47:06 GMT+0
Resolved - Hi, We’ve resolved an issue that affected cases where suppliers returned results in different currencies, which caused the currency conversion process to fail. The conversion is now working as expected and results are fully shown..

Duration: 4 hours and 33 minutes

Affected Components: HR API, Hotel Search API, Atriis Core, GetTrip API, Expense API, Flight Search API

Mar 4, 18:31:04 GMT+0
Investigating - Hi, We're working to identify an urgent latency issue with the system, we will advise here once it's resolved. .

Mar 4, 19:47:17 GMT+0
Identified - It appears there's an issue with Microsoft services on which the system is hosted. We're working to locate a workaround. .

Mar 4, 21:04:06 GMT+0
Identified - Our team is still work diligently on creating a new server instance as a workaround for the degraded service. We will advise once it's up and running.

Mar 4, 22:08:28 GMT+0
Monitoring - Hi, we've implemented a new service instead of the faulty one which caused the outage. The system is back up and running and we're monitoring it. Final update will be sent shortly. .

Mar 4, 23:03:42 GMT+0
Resolved - Hello, The issue has been resolved. Our investigation identified a malfunctioning Microsoft service that did not operate correctly even after a restart. As a result, we set up a new instance of the service, which required additional time for configuration. The problem is now fully addressed, and we are continuing to investigate the root cause..

Feb 17, 11:30:37 GMT+0
Resolved - Hi all, The Atriis team would like to advise that we located the cause of the following incident: Emails not being sent/received. The incident was impacted the following system functionalities: All emails related to Atriis system..

Feb 17, 12:32:00 GMT+0
Resolved - This incident has been resolved..

Duration: 9 minutes

Affected Components: Atriis Core

Feb 17, 08:15:30 GMT+0
Investigating - Hi all, We are uploading an urgent system update Please be advised that **minor latency may occur over the next few minutes** due to system activity.

Feb 17, 08:24:34 GMT+0
Resolved - Hi all, The system is back to normal Thank you.

Duration: 9 hours and 57 minutes

Affected Components: Flight Search API

Feb 9, 21:20:36 GMT+0
Resolved - **Hi all,** We’re pleased to inform you that the issue where quotes in the pricing options appeared as _expired_, preventing users from adding content to the trip, has now been fully resolved. Our development team has implemented a fix, and normal functionality has been restored. Users can once again add Amadeus content from the pricing options without any issues. Thank you for your patience and understanding..

Feb 9, 11:23:17 GMT+0
Investigating - Hi all, We are currently experiencing an issue on the OBT where quotes in the pricing options are marked as _expired_, even when the expiry date is in the future. As a result, users are unable to add the content to their trip from the pricing options screen. Our development team is actively working to resolve this issue as soon as possible. **Workaround:** Agents can add the flight to the cart directly, which continues to function normally. We will share further updates as progress is made..

Duration: 19 hours and 53 minutes

Affected Components: Flight Search API

Jan 26, 12:12:05 GMT+0
Investigating - Hi All, LH NDC content is currently unavailable We are currently investigating this incident..

Jan 26, 15:38:13 GMT+0
Identified - Hi, We were able to locate the issue and are working to upload a fix as soon as possible. .

Jan 27, 08:05:08 GMT+0
Resolved - Hi all, This incident has been resolved..

Duration: 1 hour and 50 minutes

Affected Components: Atriis Core

Jan 14, 10:00:25 GMT+0
Investigating - Hi, We are currently experiencing issues with hotel searches and are actively working to resolve the matter as quickly as possible. We’ll keep you updated with any progress. Thank you for your patience..

Jan 14, 10:47:25 GMT+0
Investigating - We are currently investigating this incident..

Jan 14, 11:50:20 GMT+0
Resolved - Hi All, The issue with the hotel search has been solved. The system is now fully operational. Thank you for your patience..

Duration: 1 hour and 14 minutes

Affected Components: Atriis Core

Dec 31, 10:23:04 GMT+0
Investigating - Hi The Atriis team would like to advise of the the following incident: _Overall latency_ The incident will impact the following system functionalities: _Searches_ We are working to locate the cause of this issue and will advise as soon as we have an update.

Dec 31, 11:37:14 GMT+0
Resolved - Hi all, This incident has been resolved. All systems are operating normally. Thank you for your patience Atriis Team.

Duration: 43 minutes

Affected Components: Atriis Core

Dec 9, 20:11:00 GMT+0
Identified - Hi, We've been informed of latency issue with Amadeus. You may experience issues with searching, booking or ticketing for this specific supplier. We'll update once supplier operations are back to normal.

Dec 9, 20:53:51 GMT+0
Resolved - Hi, The amadeus latency issue has been resolved. All systems are back up and running. .

Duration: 5 hours and 13 minutes

Affected Components: Atriis Core

Nov 18, 12:19:35 GMT+0
Investigating - Hi, Due to Cloudflare outage we are experiencing login issues at the moment, we are waiting for them to resolve the case. <https://www.cloudflarestatus.com/>.

Nov 18, 17:32:38 GMT+0
Resolved - Hi All, We are pleased to inform you that the system is now fully operational and the issue has been resolved..

Duration: 15 minutes

Affected Components: Atriis Core

Nov 18, 08:32:24 GMT+0
Investigating - Hi all, We will be uploading an urgent system update Please be advised that **minor latency may occur over the next few minutes** due to system activity.

Nov 18, 08:47:46 GMT+0
Resolved - Hi all, The system is back to normal Thank you.

Duration: 5 minutes

Affected Components: Atriis Core

Nov 5, 08:40:38 GMT+0
Investigating - Hi all, We will be uploading an urgent system update Please be advised that **minor latency may occur over the next few minutes** due to system activity.

Nov 5, 08:45:19 GMT+0
Resolved - Hi all, The system is back to normal Thank you.

Duration: 21 hours and 39 minutes

Affected Components: Atriis Core

Nov 4, 14:46:07 GMT+0
Identified - Hi, We are currently experiencing an issue related to a Microsoft component used for SSO redirection. As a result, some clients may encounter redirect errors during login. Our team is actively working to mitigate the issue by temporarily disabling the affected component until Microsoft provides a permanent fix. We’ll share an update once normal functionality is fully restored..

Nov 5, 12:25:32 GMT+0
Resolved - Hi All, We’d like to update you regarding the SSO redirection issue caused by a Microsoft component. As a temporary workaround, we have disabled the affected component to minimize disruption while awaiting a permanent fix from Microsoft. This measure should help reduce login errors for impacted users..

Duration: 1 hour and 12 minutes

Affected Components: Atriis Core

Nov 1, 18:25:28 GMT+0
Investigating - Hi, We're experiencing issues with access to the system, we're investigating with urgency. We'll advise once there's an update. .

Nov 1, 19:37:23 GMT+0
Resolved - Hi, The system is now back up and running. The issue was identified as being caused by an invalid URL format that was not supported. This has been corrected, and the system is fully operational again. Thank you for your patien ce..

Duration: 13 hours and 9 minutes

Affected Components: Atriis Core

Oct 30, 05:22:26 GMT+0
Resolved - Hi All, **Service Restored:** The issue affecting the website has been resolved. Microsoft identified and fixed the problem on their end overnight, and our team has confirmed that all services are now back online and functioning normally. Thank you for your patience and cooperation during the downtime..

Oct 29, 16:13:03 GMT+0
Investigating - Hi all, The online booking tool <https://www.atriis.app/> is unavailable due to an issue related to Microsoft services. Our team is actively investigating the problem and working to resolve it as quickly as possible. We appreciate your patience and will provide updates as soon as we have more information..

Duration: 7 hours and 5 minutes

Affected Components: Atriis Core

Oct 1, 07:57:41 GMT+0
Investigating - Hi, We are currently experiencing an issue with accessing the Online Booking Tool due to a redirect error. In the meantime, please use the following link to log in: 👉 <https://www.atriis.app/signin> Our team is working to resolve the issue, and we will update you as soon as it is fixed. Thank you for your patience and understanding..

Oct 1, 11:47:38 GMT+0
Resolved - Hi, The redirect issue has been resolved. Clients who are still experiencing difficulties should clear their cache and/or use the full sign-in URL: <https://www.atriis.app/signin>. We’ll be deploying a fix to ensure this issue does not recur in the future..

Oct 1, 14:55:30 GMT+0
Identified - Hi, We're seeing issues with the login to the online booking tool, we're working to resolve this urgently. .

Oct 1, 15:03:02 GMT+0
Resolved - Hi, Access to the online booking tool has been restored. .

Duration: 29 minutes

Affected Components: Atriis Core

Sep 30, 15:58:19 GMT+0
Investigating - Hi, We’re investigating a **service outage** affecting the **Atriis Online Booking Tool**. Users may be unable to load the site or complete bookings..

Sep 30, 16:27:28 GMT+0
Resolved - Hi, The system is back up and fully operational. We are continuing to investigate the root cause to ensure this does not happen again..

Duration: 16 minutes

Affected Components: Atriis Core

Sep 17, 14:53:39 GMT+0
Investigating - Hi all, We will be uploading an urgent system update today at **15:00 UTC**. During this time, you may experience some temporary latency for up to five minutes..

Sep 17, 15:09:26 GMT+0
Resolved - Hi all, The system is back to normal Thank you.

Duration: 3 hours

Affected Components: Atriis Core

Sep 9, 17:38:17 GMT+0
Identified - Hi, The Atriis team would like to inform you of the following incident: **Issue:** Post-booking latency **Impacted functionalities:** Passive PNR, Listener, PNR remarks The cause of this issue has been **identified** and resolved, however there's still latency in completing the post bookings process. We will advise once the process is back to normal. .

Sep 9, 20:38:22 GMT+0
Resolved - The recent incident has been resolved. Issue: Post-booking latency Impacted functionalities: Emails, Passive PNR, Listener, PNR remarks All impacted services are now operating normally. We will continue monitoring the system to ensure stability. Thank you for your patience and understanding during this incident. Best regards, The Atriis Team.

Duration: 51 minutes

Affected Components: HR API, Atriis Core, Hotel Search API, GetTrip API, Expense API, Flight Search API

Sep 8, 08:11:36 GMT+0
Investigating - Hi all, We are currently experiencing higher-than-usual latency in our system. Our team is actively investigating the issue and working to resolve it as soon as possible. We apologize for any inconvenience this may cause and will provide updates as soon as we have more information. Thank you for your patience and understanding. Atriis Team.

Sep 8, 08:38:29 GMT+0
Identified - Hi All, We have identified the root cause of the recent latency issue and are currently testing the fix to ensure stability. The implementation is scheduled for 08:55 UTC. We will provide an update once the fix is successfully deployed. Atriis Team.

Sep 8, 09:02:09 GMT+0
Resolved - Hi all, The latency issue has been resolved. All systems are operating normally. Thank you for your patience Atriis Team.

Duration: 21 minutes

Affected Components: Atriis Core

Sep 3, 10:12:42 GMT+0
Identified - Hi, We will be uploading a system update today at **11:15 AM UTC**. During this time, you may experience some temporary latency..

Sep 3, 10:34:11 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours

Affected Components: Hotel Search API, Expense API, Flight Search API, Atriis Core, HR API, GetTrip API

Dec 24, 20:00:00 GMT+0
Identified - Hi, Please be aware that Atriis will be unavailable at *December 24th 20:00 UTC time* to *December 24th 22:00 UTC time* as our IT team will be performing scheduled maintenance at this time. During this time, you will be unable to access Atriis and it's services. The IT team will advise when the maintenance is complete and services have been restored. This maintenance is necessary for upgrading and improving our Database and servers performances. We apologize for any inconvenience..

Dec 24, 22:00:00 GMT+0
Completed - Maintenance has completed successfully.

Dec 24, 20:00:00 GMT+0
Identified - Hi, Please be aware that Atriis will be unavailable at *December 24th 22:00 UTC time* to *December 24th 00:00 UTC time* as our IT team will be performing scheduled maintenance at this time. During this time, you will be unable to access Atriis and it's services. The IT team will advise when the maintenance is complete and services have been restored. This maintenance is necessary for upgrading and improving our Database and servers performances. We apologize for any inconvenience..