Atriis Status - Incident history https://status.atriis.com Atriis Mon, 28 Sep 2026 08:49:11 +0000 Supplier Latency - LH NDC Type: Incident Duration: 9 hours and 47 minutes Affected Components: Atriis Core Sep 28, 08:49:11 GMT+0 - Identified - Hi, We've been informed of latency issue with supplier - _LH NDC_ You may experience issues with seeing some or all of the LH NDC content. We'll update once supplier operations are back to normal Sep 28, 18:36:41 GMT+0 - Resolved - According to current response, LH NDC is back to providing timely response and the supplier is operational again. Type: Incident

Duration: 9 hours and 47 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 28</var>, <var data-var='time'>08:49:11</var> GMT+0</small><br><strong>Identified</strong> - Hi, We've been informed of latency issue with supplier - _LH NDC_ You may experience issues with seeing some or all of the LH NDC content. We'll update once supplier operations are back to normal.</p> <p><small>Sep <var data-var='date'> 28</var>, <var data-var='time'>18:36:41</var> GMT+0</small><br><strong>Resolved</strong> - According to current response, LH NDC is back to providing timely response and the supplier is operational again. .</p> ]]> Mon, 28 Sep 2026 08:49:11 +0000 https://status.atriis.com/incident/cmul0acl001s61co8dysyi0n3 https://status.atriis.com/incident/cmul0acl001s61co8dysyi0n3 Credit Card Token Creation Service Degredation Type: Incident Duration: 1 hour and 31 minutes Affected Components: Atriis Core Sep 14, 19:00:03 GMT+0 - Investigating - We have identified an issue affecting the Credit Card Token Creation Service and are actively working to resolve it. This issue may impact bookings involving credit cards. Sep 14, 20:30:52 GMT+0 - Resolved - The issue affecting the Credit Card Token Creation Service has been resolved. The disruption was related to a certificate issue within the service, which required an update to restore normal operation. Service is now operating normally, and bookings involving credit cards are no longer impacted. Type: Incident

Duration: 1 hour and 31 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 14</var>, <var data-var='time'>19:00:03</var> GMT+0</small><br><strong>Investigating</strong> - We have identified an issue affecting the Credit Card Token Creation Service and are actively working to resolve it. This issue may impact bookings involving credit cards..</p> <p><small>Sep <var data-var='date'> 14</var>, <var data-var='time'>20:30:52</var> GMT+0</small><br><strong>Resolved</strong> - The issue affecting the Credit Card Token Creation Service has been resolved. The disruption was related to a certificate issue within the service, which required an update to restore normal operation. Service is now operating normally, and bookings involving credit cards are no longer impacted..</p> ]]> Mon, 14 Sep 2026 19:00:03 +0000 https://status.atriis.com/incident/cmu1ob3k300gj13nwpmg4ynkq https://status.atriis.com/incident/cmu1ob3k300gj13nwpmg4ynkq Atriis Latency Issue Type: Incident Duration: 2 days, 20 hours and 45 minutes Affected Components: Atriis Core Sep 3, 12:00:00 GMT+0 - Monitoring - Hello, We are actively working to resolve this incident. We have observed some improvements in the service and are closely monitoring the situation to ensure continued stability. Sep 3, 19:05:26 GMT+0 - Monitoring - Hi all, The issue was related to our cache service, which experienced a temporary disruption. We have since restored the service to normal operation and are actively monitoring its performance to ensure that it remains stable and does not experience further degradation. Thank you, Atriis Sep 6, 08:44:53 GMT+0 - Resolved - Hi all, We wanted to let you know that the incident has been resolved, and all systems are currently functioning as expected. Thank you for your patience and understanding while we worked to address this issue. Best regards, Atriis Type: Incident

Duration: 2 days, 20 hours and 45 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Monitoring</strong> - Hello, We are actively working to resolve this incident. We have observed some improvements in the service and are closely monitoring the situation to ensure continued stability..</p> <p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>19:05:26</var> GMT+0</small><br><strong>Monitoring</strong> - Hi all, The issue was related to our cache service, which experienced a temporary disruption. We have since restored the service to normal operation and are actively monitoring its performance to ensure that it remains stable and does not experience further degradation. Thank you, Atriis.</p> <p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>08:44:53</var> GMT+0</small><br><strong>Resolved</strong> - Hi all, We wanted to let you know that the incident has been resolved, and all systems are currently functioning as expected. Thank you for your patience and understanding while we worked to address this issue. Best regards, Atriis.</p> ]]> Thu, 3 Sep 2026 12:00:00 +0000 https://status.atriis.com/incident/cmtlposha00bz13o5uc4vpmgi https://status.atriis.com/incident/cmtlposha00bz13o5uc4vpmgi Planned maintenance Type: Maintenance Duration: 1 hour and 2 minutes Affected Components: Atriis Core Jun 30, 08:10:03 GMT+0 - Identified - Hi, We have scheduled maintenance planned for 12:00 PM UTC. During this time, users may experience increased latency for approximately five minutes. We apologize for any inconvenience and appreciate your understanding. Jun 30, 09:11:50 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 1 hour and 2 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 30</var>, <var data-var='time'>08:10:03</var> GMT+0</small><br><strong>Identified</strong> - Hi, We have scheduled maintenance planned for 12:00 PM UTC. During this time, users may experience increased latency for approximately five minutes. We apologize for any inconvenience and appreciate your understanding..</p> <p><small>Jun <var data-var='date'> 30</var>, <var data-var='time'>09:11:50</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Tue, 30 Jun 2026 09:00:00 +0000 https://status.atriis.com/maintenance/cmr0d9c7905mh0zphkkom6lqg https://status.atriis.com/maintenance/cmr0d9c7905mh0zphkkom6lqg Issue with login to the system Type: Incident Duration: 1 hour and 49 minutes Affected Components: Atriis Core Jun 15, 09:00:55 GMT+0 - Monitoring - Hi, A fix for the login issue has been uploaded to the system. We are currently monitoring to confirm the issue is resolved and will update once full resolution is verified. Jun 15, 10:50:15 GMT+0 - Resolved - Hi, The login issue has been completely fixed. It was caused by a change in cookie storage. We identified the problem and implemented a solution. Type: Incident

Duration: 1 hour and 49 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 15</var>, <var data-var='time'>09:00:55</var> GMT+0</small><br><strong>Monitoring</strong> - Hi, A fix for the login issue has been uploaded to the system. We are currently monitoring to confirm the issue is resolved and will update once full resolution is verified..</p> <p><small>Jun <var data-var='date'> 15</var>, <var data-var='time'>10:50:15</var> GMT+0</small><br><strong>Resolved</strong> - Hi, The login issue has been completely fixed. It was caused by a change in cookie storage. We identified the problem and implemented a solution..</p> ]]> Mon, 15 Jun 2026 09:00:55 +0000 https://status.atriis.com/incident/cmqf2ggmd027d2jqjq7hr9gmf https://status.atriis.com/incident/cmqf2ggmd027d2jqjq7hr9gmf Login Issue via SSO Type: Incident Duration: 3 hours and 40 minutes Affected Components: Atriis Core May 28, 15:01:50 GMT+0 - Investigating - Hi All, We are currently experiencing difficulties with logging into the system via the SSO connection. Our team is actively investigating this issue to identify the cause and resolve it as quickly as possible. We will provide updates as soon as more information becomes available. Thank you for your patience and understanding. May 28, 18:42:10 GMT+0 - Resolved - Hi All, We are pleased to inform you that the issue affecting login via the SSO connection has been identified and resolved. The root cause has been addressed, and access to the system should now be fully restored for all users. In addition, we have implemented safeguards to prevent this type of issue from recurring in the future and to ensure better resilience moving forward. Thank you for your patience and understanding. Type: Incident

Duration: 3 hours and 40 minutes

Affected Components:

<p><small>May <var data-var='date'> 28</var>, <var data-var='time'>15:01:50</var> GMT+0</small><br><strong>Investigating</strong> - Hi All, We are currently experiencing difficulties with logging into the system via the SSO connection. Our team is actively investigating this issue to identify the cause and resolve it as quickly as possible. We will provide updates as soon as more information becomes available. Thank you for your patience and understanding..</p> <p><small>May <var data-var='date'> 28</var>, <var data-var='time'>18:42:10</var> GMT+0</small><br><strong>Resolved</strong> - Hi All, We are pleased to inform you that the issue affecting login via the SSO connection has been identified and resolved. The root cause has been addressed, and access to the system should now be fully restored for all users. In addition, we have implemented safeguards to prevent this type of issue from recurring in the future and to ensure better resilience moving forward. Thank you for your patience and understanding..</p> ]]> Thu, 28 May 2026 15:01:50 +0000 https://status.atriis.com/incident/cmppmfsxi003vp8fnenfcz2ii https://status.atriis.com/incident/cmppmfsxi003vp8fnenfcz2ii Travel plan emails - not being sent Type: Incident Duration: 2 hours and 24 minutes Affected Components: HR API, Hotel Search API, Atriis Core, GetTrip API, Expense API, Flight Search API Apr 21, 09:37:57 GMT+0 - Identified - Hi, We're currently experiencing an issue with Travel plan emails not being sent. We're working to resolve this with high priority. Apr 21, 10:02:02 GMT+0 - Identified - Hi, issue is specifically with Rail travel plan, we'll send an update once it's resolve. Apr 21, 12:02:00 GMT+0 - Resolved - Hi, issue has been fully resolved. Type: Incident

Duration: 2 hours and 24 minutes

Affected Components: , , , , ,

<p><small>Apr <var data-var='date'> 21</var>, <var data-var='time'>09:37:57</var> GMT+0</small><br><strong>Identified</strong> - Hi, We're currently experiencing an issue with Travel plan emails not being sent. We're working to resolve this with high priority. .</p> <p><small>Apr <var data-var='date'> 21</var>, <var data-var='time'>10:02:02</var> GMT+0</small><br><strong>Identified</strong> - Hi, issue is specifically with Rail travel plan, we'll send an update once it's resolve. .</p> <p><small>Apr <var data-var='date'> 21</var>, <var data-var='time'>12:02:00</var> GMT+0</small><br><strong>Resolved</strong> - Hi, issue has been fully resolved..</p> ]]> Tue, 21 Apr 2026 09:37:57 +0000 https://status.atriis.com/incident/cmo8fkror004phl1vv7flh5fr https://status.atriis.com/incident/cmo8fkror004phl1vv7flh5fr Online booking tool - Issue with German language Type: Incident Duration: 3 hours and 56 minutes Affected Components: HR API, Hotel Search API, Atriis Core, GetTrip API, Expense API, Flight Search API Apr 20, 13:44:41 GMT+0 - Resolved - Hi, This incident has been resolved. Apr 20, 09:49:07 GMT+0 - Identified - Hi, We're currently experiencing an issue when using German language on the online booking tool, we're working to resolve this with high priority. Type: Incident

Duration: 3 hours and 56 minutes

Affected Components: , , , , ,

<p><small>Apr <var data-var='date'> 20</var>, <var data-var='time'>13:44:41</var> GMT+0</small><br><strong>Resolved</strong> - Hi, This incident has been resolved. .</p> <p><small>Apr <var data-var='date'> 20</var>, <var data-var='time'>09:49:07</var> GMT+0</small><br><strong>Identified</strong> - Hi, We're currently experiencing an issue when using German language on the online booking tool, we're working to resolve this with high priority. .</p> ]]> Mon, 20 Apr 2026 09:49:07 +0000 https://status.atriis.com/incident/cmo70j9ez0n9pjbrlpgiafgfa https://status.atriis.com/incident/cmo70j9ez0n9pjbrlpgiafgfa Login issue - temporary downtime Type: Incident Duration: 36 minutes Affected Components: HR API, Hotel Search API, Atriis Core, GetTrip API, Expense API, Flight Search API Apr 1, 18:51:26 GMT+0 - Investigating - Hi, We're currently checking an urgent issue with login to Atriis. Will keep you updated shortly. Apr 1, 19:09:47 GMT+0 - Identified - Hi, we have identified the issue and are actively working toward a full resolution. The system is currently intermittently available, and some brief downtime may still occur over the next 10–15 minutes. Apr 1, 19:27:13 GMT+0 - Resolved - Hi, This incident has been resolved. The issue was related to an HTTPS certificate and has been successfully addressed. The system is now operating normally. Type: Incident

Duration: 36 minutes

Affected Components: , , , , ,

<p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>18:51:26</var> GMT+0</small><br><strong>Investigating</strong> - Hi, We're currently checking an urgent issue with login to Atriis. Will keep you updated shortly. .</p> <p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>19:09:47</var> GMT+0</small><br><strong>Identified</strong> - Hi, we have identified the issue and are actively working toward a full resolution. The system is currently intermittently available, and some brief downtime may still occur over the next 10–15 minutes..</p> <p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>19:27:13</var> GMT+0</small><br><strong>Resolved</strong> - Hi, This incident has been resolved. The issue was related to an HTTPS certificate and has been successfully addressed. The system is now operating normally. .</p> ]]> Wed, 1 Apr 2026 18:51:26 +0000 https://status.atriis.com/incident/cmngeji1n006h113d3tz3pi4i https://status.atriis.com/incident/cmngeji1n006h113d3tz3pi4i Temporary Latency Expected Type: Incident Duration: 22 minutes Affected Components: Atriis Core Mar 5, 10:55:36 GMT+0 - Investigating - Hi all, We are uploading an urgent system update at 11:05 UTC Please be advised that minor latency may occur for a few minutes due to system activity Mar 5, 11:17:29 GMT+0 - Resolved - Hi all, The system is back to normal Thank you Type: Incident

Duration: 22 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>10:55:36</var> GMT+0</small><br><strong>Investigating</strong> - Hi all, We are uploading an urgent system update at 11:05 UTC Please be advised that minor latency may occur for a few minutes due to system activity.</p> <p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>11:17:29</var> GMT+0</small><br><strong>Resolved</strong> - Hi all, The system is back to normal Thank you.</p> ]]> Thu, 5 Mar 2026 10:55:36 +0000 https://status.atriis.com/incident/cmmdcnlc0000v5u1hlxtf8fwt https://status.atriis.com/incident/cmmdcnlc0000v5u1hlxtf8fwt Temporary Issue with Supplier Search Results in OBT Type: Incident Duration: 1 hour and 40 minutes Affected Components: Atriis Core Mar 5, 08:07:34 GMT+0 - Investigating - --- Hi all, We are currently experiencing an issue where supplier results are not appearing in the system’s search as expected. Our team is actively investigating the root cause and working to restore full functionality as soon as possible. We will update you once the issue is resolved. Thank you for your patience. Mar 5, 09:47:06 GMT+0 - Resolved - Hi, We’ve resolved an issue that affected cases where suppliers returned results in different currencies, which caused the currency conversion process to fail. The conversion is now working as expected and results are fully shown. Type: Incident

Duration: 1 hour and 40 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>08:07:34</var> GMT+0</small><br><strong>Investigating</strong> - --- Hi all, We are currently experiencing an issue where supplier results are not appearing in the system’s search as expected. Our team is actively investigating the root cause and working to restore full functionality as soon as possible. We will update you once the issue is resolved. Thank you for your patience..</p> <p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>09:47:06</var> GMT+0</small><br><strong>Resolved</strong> - Hi, We’ve resolved an issue that affected cases where suppliers returned results in different currencies, which caused the currency conversion process to fail. The conversion is now working as expected and results are fully shown..</p> ]]> Thu, 5 Mar 2026 08:07:34 +0000 https://status.atriis.com/incident/cmmd6ni0l070lx75gliacs0b8 https://status.atriis.com/incident/cmmd6ni0l070lx75gliacs0b8 Atriis Latency Issue Type: Incident Duration: 4 hours and 33 minutes Affected Components: HR API, Hotel Search API, Atriis Core, GetTrip API, Expense API, Flight Search API Mar 4, 18:31:04 GMT+0 - Investigating - Hi, We're working to identify an urgent latency issue with the system, we will advise here once it's resolved. Mar 4, 19:47:17 GMT+0 - Identified - It appears there's an issue with Microsoft services on which the system is hosted. We're working to locate a workaround. Mar 4, 21:04:06 GMT+0 - Identified - Our team is still work diligently on creating a new server instance as a workaround for the degraded service. We will advise once it's up and running Mar 4, 22:08:28 GMT+0 - Monitoring - Hi, we've implemented a new service instead of the faulty one which caused the outage. The system is back up and running and we're monitoring it. Final update will be sent shortly. Mar 4, 23:03:42 GMT+0 - Resolved - Hello, The issue has been resolved. Our investigation identified a malfunctioning Microsoft service that did not operate correctly even after a restart. As a result, we set up a new instance of the service, which required additional time for configuration. The problem is now fully addressed, and we are continuing to investigate the root cause. Type: Incident

Duration: 4 hours and 33 minutes

Affected Components: , , , , ,

<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>18:31:04</var> GMT+0</small><br><strong>Investigating</strong> - Hi, We're working to identify an urgent latency issue with the system, we will advise here once it's resolved. .</p> <p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>19:47:17</var> GMT+0</small><br><strong>Identified</strong> - It appears there's an issue with Microsoft services on which the system is hosted. We're working to locate a workaround. .</p> <p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>21:04:06</var> GMT+0</small><br><strong>Identified</strong> - Our team is still work diligently on creating a new server instance as a workaround for the degraded service. We will advise once it's up and running.</p> <p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>22:08:28</var> GMT+0</small><br><strong>Monitoring</strong> - Hi, we've implemented a new service instead of the faulty one which caused the outage. The system is back up and running and we're monitoring it. Final update will be sent shortly. .</p> <p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>23:03:42</var> GMT+0</small><br><strong>Resolved</strong> - Hello, The issue has been resolved. Our investigation identified a malfunctioning Microsoft service that did not operate correctly even after a restart. As a result, we set up a new instance of the service, which required additional time for configuration. The problem is now fully addressed, and we are continuing to investigate the root cause..</p> ]]> Wed, 4 Mar 2026 18:31:04 +0000 https://status.atriis.com/incident/cmmcdhg8p035alzpucc82m9uk https://status.atriis.com/incident/cmmcdhg8p035alzpucc82m9uk Issue with all emails Type: Incident Feb 17, 11:30:37 GMT+0 - Resolved - Hi all, The Atriis team would like to advise that we located the cause of the following incident: Emails not being sent/received. The incident was impacted the following system functionalities: All emails related to Atriis system. Feb 17, 12:32:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

<p><small>Feb <var data-var='date'> 17</var>, <var data-var='time'>11:30:37</var> GMT+0</small><br><strong>Resolved</strong> - Hi all, The Atriis team would like to advise that we located the cause of the following incident: Emails not being sent/received. The incident was impacted the following system functionalities: All emails related to Atriis system..</p> <p><small>Feb <var data-var='date'> 17</var>, <var data-var='time'>12:32:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 17 Feb 2026 11:30:37 +0000 https://status.atriis.com/incident/cmlql5jkw06hf10p686cfvc7i https://status.atriis.com/incident/cmlql5jkw06hf10p686cfvc7i Temporary Latency Expected Type: Incident Duration: 9 minutes Affected Components: Atriis Core Feb 17, 08:15:30 GMT+0 - Investigating - Hi all, We are uploading an urgent system update Please be advised that **minor latency may occur over the next few minutes** due to system activity Feb 17, 08:24:34 GMT+0 - Resolved - Hi all, The system is back to normal Thank you Type: Incident

Duration: 9 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 17</var>, <var data-var='time'>08:15:30</var> GMT+0</small><br><strong>Investigating</strong> - Hi all, We are uploading an urgent system update Please be advised that **minor latency may occur over the next few minutes** due to system activity.</p> <p><small>Feb <var data-var='date'> 17</var>, <var data-var='time'>08:24:34</var> GMT+0</small><br><strong>Resolved</strong> - Hi all, The system is back to normal Thank you.</p> ]]> Tue, 17 Feb 2026 08:15:30 +0000 https://status.atriis.com/incident/cmlqbw30704a5fywuej55bx7o https://status.atriis.com/incident/cmlqbw30704a5fywuej55bx7o Amadeus - OBT Pricing Options – "Select" button disabled Type: Incident Duration: 9 hours and 57 minutes Affected Components: Flight Search API Feb 9, 21:20:36 GMT+0 - Resolved - **Hi all,** We’re pleased to inform you that the issue where quotes in the pricing options appeared as _expired_, preventing users from adding content to the trip, has now been fully resolved. Our development team has implemented a fix, and normal functionality has been restored. Users can once again add Amadeus content from the pricing options without any issues. Thank you for your patience and understanding. Feb 9, 11:23:17 GMT+0 - Investigating - Hi all, We are currently experiencing an issue on the OBT where quotes in the pricing options are marked as _expired_, even when the expiry date is in the future. As a result, users are unable to add the content to their trip from the pricing options screen. Our development team is actively working to resolve this issue as soon as possible. **Workaround:** Agents can add the flight to the cart directly, which continues to function normally. We will share further updates as progress is made. Type: Incident

Duration: 9 hours and 57 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>21:20:36</var> GMT+0</small><br><strong>Resolved</strong> - **Hi all,** We’re pleased to inform you that the issue where quotes in the pricing options appeared as _expired_, preventing users from adding content to the trip, has now been fully resolved. Our development team has implemented a fix, and normal functionality has been restored. Users can once again add Amadeus content from the pricing options without any issues. Thank you for your patience and understanding..</p> <p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>11:23:17</var> GMT+0</small><br><strong>Investigating</strong> - Hi all, We are currently experiencing an issue on the OBT where quotes in the pricing options are marked as _expired_, even when the expiry date is in the future. As a result, users are unable to add the content to their trip from the pricing options screen. Our development team is actively working to resolve this issue as soon as possible. **Workaround:** Agents can add the flight to the cart directly, which continues to function normally. We will share further updates as progress is made..</p> ]]> Mon, 9 Feb 2026 11:23:17 +0000 https://status.atriis.com/incident/cmlf32q5a03rj7azl85jkhzmj https://status.atriis.com/incident/cmlf32q5a03rj7azl85jkhzmj Lufthansa NDC Content Temporarily Not Displayed in Atris Type: Incident Duration: 19 hours and 53 minutes Affected Components: Flight Search API Jan 26, 12:12:05 GMT+0 - Investigating - Hi All, LH NDC content is currently unavailable We are currently investigating this incident. Jan 26, 15:38:13 GMT+0 - Identified - Hi, We were able to locate the issue and are working to upload a fix as soon as possible. Jan 27, 08:05:08 GMT+0 - Resolved - Hi all, This incident has been resolved. Type: Incident

Duration: 19 hours and 53 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 26</var>, <var data-var='time'>12:12:05</var> GMT+0</small><br><strong>Investigating</strong> - Hi All, LH NDC content is currently unavailable We are currently investigating this incident..</p> <p><small>Jan <var data-var='date'> 26</var>, <var data-var='time'>15:38:13</var> GMT+0</small><br><strong>Identified</strong> - Hi, We were able to locate the issue and are working to upload a fix as soon as possible. .</p> <p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>08:05:08</var> GMT+0</small><br><strong>Resolved</strong> - Hi all, This incident has been resolved..</p> ]]> Mon, 26 Jan 2026 12:12:05 +0000 https://status.atriis.com/incident/cmkv4nljj00dgosjz0dxkjvih https://status.atriis.com/incident/cmkv4nljj00dgosjz0dxkjvih Hotel searches are failing Type: Incident Duration: 1 hour and 50 minutes Affected Components: Atriis Core Jan 14, 10:00:25 GMT+0 - Investigating - Hi, We are currently experiencing issues with hotel searches and are actively working to resolve the matter as quickly as possible. We’ll keep you updated with any progress. Thank you for your patience. Jan 14, 10:47:25 GMT+0 - Investigating - We are currently investigating this incident. Jan 14, 11:50:20 GMT+0 - Resolved - Hi All, The issue with the hotel search has been solved. The system is now fully operational. Thank you for your patience. Type: Incident

Duration: 1 hour and 50 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 14</var>, <var data-var='time'>10:00:25</var> GMT+0</small><br><strong>Investigating</strong> - Hi, We are currently experiencing issues with hotel searches and are actively working to resolve the matter as quickly as possible. We’ll keep you updated with any progress. Thank you for your patience..</p> <p><small>Jan <var data-var='date'> 14</var>, <var data-var='time'>10:47:25</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jan <var data-var='date'> 14</var>, <var data-var='time'>11:50:20</var> GMT+0</small><br><strong>Resolved</strong> - Hi All, The issue with the hotel search has been solved. The system is now fully operational. Thank you for your patience..</p> ]]> Wed, 14 Jan 2026 10:00:25 +0000 https://status.atriis.com/incident/cmkdxgxu702hdsxk43otc6zhi https://status.atriis.com/incident/cmkdxgxu702hdsxk43otc6zhi Overall latency with searches Type: Incident Duration: 1 hour and 14 minutes Affected Components: Atriis Core Dec 31, 10:23:04 GMT+0 - Investigating - Hi The Atriis team would like to advise of the the following incident: _Overall latency_ The incident will impact the following system functionalities: _Searches_ We are working to locate the cause of this issue and will advise as soon as we have an update Dec 31, 11:37:14 GMT+0 - Resolved - Hi all, This incident has been resolved. All systems are operating normally. Thank you for your patience Atriis Team Type: Incident

Duration: 1 hour and 14 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 31</var>, <var data-var='time'>10:23:04</var> GMT+0</small><br><strong>Investigating</strong> - Hi The Atriis team would like to advise of the the following incident: _Overall latency_ The incident will impact the following system functionalities: _Searches_ We are working to locate the cause of this issue and will advise as soon as we have an update.</p> <p><small>Dec <var data-var='date'> 31</var>, <var data-var='time'>11:37:14</var> GMT+0</small><br><strong>Resolved</strong> - Hi all, This incident has been resolved. All systems are operating normally. Thank you for your patience Atriis Team.</p> ]]> Wed, 31 Dec 2025 10:23:04 +0000 https://status.atriis.com/incident/cmjtvb8nb0ccmylxkdxujibyj https://status.atriis.com/incident/cmjtvb8nb0ccmylxkdxujibyj Amadeus - Supplier Latency Type: Incident Duration: 43 minutes Affected Components: Atriis Core Dec 9, 20:11:00 GMT+0 - Identified - Hi, We've been informed of latency issue with Amadeus. You may experience issues with searching, booking or ticketing for this specific supplier. We'll update once supplier operations are back to normal Dec 9, 20:53:51 GMT+0 - Resolved - Hi, The amadeus latency issue has been resolved. All systems are back up and running. Type: Incident

Duration: 43 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>20:11:00</var> GMT+0</small><br><strong>Identified</strong> - Hi, We've been informed of latency issue with Amadeus. You may experience issues with searching, booking or ticketing for this specific supplier. We'll update once supplier operations are back to normal.</p> <p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>20:53:51</var> GMT+0</small><br><strong>Resolved</strong> - Hi, The amadeus latency issue has been resolved. All systems are back up and running. .</p> ]]> Tue, 9 Dec 2025 20:11:00 +0000 https://status.atriis.com/incident/cmiz0nnvd0lda2xur2l50obp8 https://status.atriis.com/incident/cmiz0nnvd0lda2xur2l50obp8 Cloudflare Issue Causing Errors with System Type: Incident Duration: 5 hours and 13 minutes Affected Components: Atriis Core Nov 18, 12:19:35 GMT+0 - Investigating - Hi, Due to Cloudflare outage we are experiencing login issues at the moment, we are waiting for them to resolve the case. <https://www.cloudflarestatus.com/> Nov 18, 17:32:38 GMT+0 - Resolved - Hi All, We are pleased to inform you that the system is now fully operational and the issue has been resolved. Type: Incident

Duration: 5 hours and 13 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>12:19:35</var> GMT+0</small><br><strong>Investigating</strong> - Hi, Due to Cloudflare outage we are experiencing login issues at the moment, we are waiting for them to resolve the case. <https://www.cloudflarestatus.com/>.</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>17:32:38</var> GMT+0</small><br><strong>Resolved</strong> - Hi All, We are pleased to inform you that the system is now fully operational and the issue has been resolved..</p> ]]> Tue, 18 Nov 2025 12:19:35 +0000 https://status.atriis.com/incident/cmi4jjfdq002cr0kgcapz0fje https://status.atriis.com/incident/cmi4jjfdq002cr0kgcapz0fje Temporary Latency Expected at 08:35 UTC Type: Incident Duration: 15 minutes Affected Components: Atriis Core Nov 18, 08:32:24 GMT+0 - Investigating - Hi all, We will be uploading an urgent system update Please be advised that **minor latency may occur over the next few minutes** due to system activity Nov 18, 08:47:46 GMT+0 - Resolved - Hi all, The system is back to normal Thank you Type: Incident

Duration: 15 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>08:32:24</var> GMT+0</small><br><strong>Investigating</strong> - Hi all, We will be uploading an urgent system update Please be advised that **minor latency may occur over the next few minutes** due to system activity.</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>08:47:46</var> GMT+0</small><br><strong>Resolved</strong> - Hi all, The system is back to normal Thank you.</p> ]]> Tue, 18 Nov 2025 08:32:24 +0000 https://status.atriis.com/incident/cmi4bfaav00zea2pq4qu60tmj https://status.atriis.com/incident/cmi4bfaav00zea2pq4qu60tmj Temporary Latency Expected Type: Incident Duration: 5 minutes Affected Components: Atriis Core Nov 5, 08:40:38 GMT+0 - Investigating - Hi all, We will be uploading an urgent system update Please be advised that **minor latency may occur over the next few minutes** due to system activity Nov 5, 08:45:19 GMT+0 - Resolved - Hi all, The system is back to normal Thank you Type: Incident

Duration: 5 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>08:40:38</var> GMT+0</small><br><strong>Investigating</strong> - Hi all, We will be uploading an urgent system update Please be advised that **minor latency may occur over the next few minutes** due to system activity.</p> <p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>08:45:19</var> GMT+0</small><br><strong>Resolved</strong> - Hi all, The system is back to normal Thank you.</p> ]]> Wed, 5 Nov 2025 08:40:38 +0000 https://status.atriis.com/incident/cmhlqzsle003gm7pbzxxm46cu https://status.atriis.com/incident/cmhlqzsle003gm7pbzxxm46cu Intermittent Login Issue via SSO Due to Microsoft Component Type: Incident Duration: 21 hours and 39 minutes Affected Components: Atriis Core Nov 4, 14:46:07 GMT+0 - Identified - Hi, We are currently experiencing an issue related to a Microsoft component used for SSO redirection. As a result, some clients may encounter redirect errors during login. Our team is actively working to mitigate the issue by temporarily disabling the affected component until Microsoft provides a permanent fix. We’ll share an update once normal functionality is fully restored. Nov 5, 12:25:32 GMT+0 - Resolved - Hi All, We’d like to update you regarding the SSO redirection issue caused by a Microsoft component. As a temporary workaround, we have disabled the affected component to minimize disruption while awaiting a permanent fix from Microsoft. This measure should help reduce login errors for impacted users. Type: Incident

Duration: 21 hours and 39 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>14:46:07</var> GMT+0</small><br><strong>Identified</strong> - Hi, We are currently experiencing an issue related to a Microsoft component used for SSO redirection. As a result, some clients may encounter redirect errors during login. Our team is actively working to mitigate the issue by temporarily disabling the affected component until Microsoft provides a permanent fix. We’ll share an update once normal functionality is fully restored..</p> <p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>12:25:32</var> GMT+0</small><br><strong>Resolved</strong> - Hi All, We’d like to update you regarding the SSO redirection issue caused by a Microsoft component. As a temporary workaround, we have disabled the affected component to minimize disruption while awaiting a permanent fix from Microsoft. This measure should help reduce login errors for impacted users..</p> ]]> Tue, 4 Nov 2025 14:46:07 +0000 https://status.atriis.com/incident/cmhkolxx901juzh2q0a2e2b8y https://status.atriis.com/incident/cmhkolxx901juzh2q0a2e2b8y Issues with access to Atriis Type: Incident Duration: 1 hour and 12 minutes Affected Components: Atriis Core Nov 1, 18:25:28 GMT+0 - Investigating - Hi, We're experiencing issues with access to the system, we're investigating with urgency. We'll advise once there's an update. Nov 1, 19:37:23 GMT+0 - Resolved - Hi, The system is now back up and running. The issue was identified as being caused by an invalid URL format that was not supported. This has been corrected, and the system is fully operational again. Thank you for your patien ce. Type: Incident

Duration: 1 hour and 12 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>18:25:28</var> GMT+0</small><br><strong>Investigating</strong> - Hi, We're experiencing issues with access to the system, we're investigating with urgency. We'll advise once there's an update. .</p> <p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>19:37:23</var> GMT+0</small><br><strong>Resolved</strong> - Hi, The system is now back up and running. The issue was identified as being caused by an invalid URL format that was not supported. This has been corrected, and the system is fully operational again. Thank you for your patien ce..</p> ]]> Sat, 1 Nov 2025 18:25:28 +0000 https://status.atriis.com/incident/cmhgm4g5000p3jh750li77x90 https://status.atriis.com/incident/cmhgm4g5000p3jh750li77x90 Atriis Online Booking Tool - Service Outage Type: Incident Duration: 13 hours and 9 minutes Affected Components: Atriis Core Oct 30, 05:22:26 GMT+0 - Resolved - Hi All, **Service Restored:** The issue affecting the website has been resolved. Microsoft identified and fixed the problem on their end overnight, and our team has confirmed that all services are now back online and functioning normally. Thank you for your patience and cooperation during the downtime. Oct 29, 16:13:03 GMT+0 - Investigating - Hi all, The online booking tool <https://www.atriis.app/> is unavailable due to an issue related to Microsoft services. Our team is actively investigating the problem and working to resolve it as quickly as possible. We appreciate your patience and will provide updates as soon as we have more information. Type: Incident

Duration: 13 hours and 9 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>05:22:26</var> GMT+0</small><br><strong>Resolved</strong> - Hi All, **Service Restored:** The issue affecting the website has been resolved. Microsoft identified and fixed the problem on their end overnight, and our team has confirmed that all services are now back online and functioning normally. Thank you for your patience and cooperation during the downtime..</p> <p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>16:13:03</var> GMT+0</small><br><strong>Investigating</strong> - Hi all, The online booking tool <https://www.atriis.app/> is unavailable due to an issue related to Microsoft services. Our team is actively investigating the problem and working to resolve it as quickly as possible. We appreciate your patience and will provide updates as soon as we have more information..</p> ]]> Wed, 29 Oct 2025 16:13:03 +0000 https://status.atriis.com/incident/cmhc72n1f0044uawuavrcw3zb https://status.atriis.com/incident/cmhc72n1f0044uawuavrcw3zb Issues with accessing Atriis OBT via Redirect Type: Incident Duration: 7 hours and 5 minutes Affected Components: Atriis Core Oct 1, 07:57:41 GMT+0 - Investigating - Hi, We are currently experiencing an issue with accessing the Online Booking Tool due to a redirect error. In the meantime, please use the following link to log in: 👉 <https://www.atriis.app/signin> Our team is working to resolve the issue, and we will update you as soon as it is fixed. Thank you for your patience and understanding. Oct 1, 11:47:38 GMT+0 - Resolved - Hi, The redirect issue has been resolved. Clients who are still experiencing difficulties should clear their cache and/or use the full sign-in URL: <https://www.atriis.app/signin>. We’ll be deploying a fix to ensure this issue does not recur in the future. Oct 1, 14:55:30 GMT+0 - Identified - Hi, We're seeing issues with the login to the online booking tool, we're working to resolve this urgently. Oct 1, 15:03:02 GMT+0 - Resolved - Hi, Access to the online booking tool has been restored. Type: Incident

Duration: 7 hours and 5 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>07:57:41</var> GMT+0</small><br><strong>Investigating</strong> - Hi, We are currently experiencing an issue with accessing the Online Booking Tool due to a redirect error. In the meantime, please use the following link to log in: 👉 <https://www.atriis.app/signin> Our team is working to resolve the issue, and we will update you as soon as it is fixed. Thank you for your patience and understanding..</p> <p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>11:47:38</var> GMT+0</small><br><strong>Resolved</strong> - Hi, The redirect issue has been resolved. Clients who are still experiencing difficulties should clear their cache and/or use the full sign-in URL: <https://www.atriis.app/signin>. We’ll be deploying a fix to ensure this issue does not recur in the future..</p> <p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>14:55:30</var> GMT+0</small><br><strong>Identified</strong> - Hi, We're seeing issues with the login to the online booking tool, we're working to resolve this urgently. .</p> <p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>15:03:02</var> GMT+0</small><br><strong>Resolved</strong> - Hi, Access to the online booking tool has been restored. .</p> ]]> Wed, 1 Oct 2025 07:57:41 +0000 https://status.atriis.com/incident/cmg7p1olw0akheay7ne5w2szq https://status.atriis.com/incident/cmg7p1olw0akheay7ne5w2szq Scheduled System Maintenance Type: Maintenance Duration: 2 hours Affected Components: Hotel Search API, Expense API, Flight Search API, Atriis Core, HR API, GetTrip API Dec 24, 20:00:00 GMT+0 - Identified - Hi, Please be aware that Atriis will be unavailable at *December 24th 20:00 UTC time* to *December 24th 22:00 UTC time* as our IT team will be performing scheduled maintenance at this time. During this time, you will be unable to access Atriis and it's services. The IT team will advise when the maintenance is complete and services have been restored. This maintenance is necessary for upgrading and improving our Database and servers performances. We apologize for any inconvenience. Dec 24, 22:00:00 GMT+0 - Completed - Maintenance has completed successfully Dec 24, 20:00:00 GMT+0 - Identified - Hi, Please be aware that Atriis will be unavailable at *December 24th 22:00 UTC time* to *December 24th 00:00 UTC time* as our IT team will be performing scheduled maintenance at this time. During this time, you will be unable to access Atriis and it's services. The IT team will advise when the maintenance is complete and services have been restored. This maintenance is necessary for upgrading and improving our Database and servers performances. We apologize for any inconvenience. Type: Maintenance

Duration: 2 hours

Affected Components: , , , , ,

<p><small>Dec <var data-var='date'> 24</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - Hi, Please be aware that Atriis will be unavailable at *December 24th 20:00 UTC time* to *December 24th 22:00 UTC time* as our IT team will be performing scheduled maintenance at this time. During this time, you will be unable to access Atriis and it's services. The IT team will advise when the maintenance is complete and services have been restored. This maintenance is necessary for upgrading and improving our Database and servers performances. We apologize for any inconvenience..</p> <p><small>Dec <var data-var='date'> 24</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Dec <var data-var='date'> 24</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - Hi, Please be aware that Atriis will be unavailable at *December 24th 22:00 UTC time* to *December 24th 00:00 UTC time* as our IT team will be performing scheduled maintenance at this time. During this time, you will be unable to access Atriis and it's services. The IT team will advise when the maintenance is complete and services have been restored. This maintenance is necessary for upgrading and improving our Database and servers performances. We apologize for any inconvenience..</p> ]]> Sat, 24 Dec 2022 20:00:00 +0000 https://status.atriis.com/maintenance/clbmb897f24720i1oiqiqxssq7 https://status.atriis.com/maintenance/clbmb897f24720i1oiqiqxssq7