Atriis - Supplier Latency - Amadeus – Incident details

All systems operational

Supplier Latency - Amadeus

Resolved
Degraded performance
Started 3 months agoLasted about 19 hours

Affected

Atriis Core

Degraded performance from 10:36 AM to 5:55 AM

Updates
  • Resolved
    Resolved

    Hi,

    We are receiving results now back from Amadeus and NDC, it appears Amadeus have resolved the issue on their end. We'll keep monitoring and advise in case we encounter new issues.

  • Investigating
    Investigating

    Hi,

    It appears Amadeus again encounter issues with Master Pricer which affects the results of all suppliers.

    Below is an update from Amadeus:

    The following incident has been published via Amadeus Critical Incident Center:
    Amadeus Master Pricer: Response Time: IR 36295799

    The following update was added:

    Severity

    2 Urgent

    Incident number

    36295799

    Product

    Amadeus Master Pricer (Response Time)

    Customer impact

    Some travel distribution customers may encounter errors when performing shopping transactions which may affect their ability to finalize or manage passenger bookings. Additionally, some customers may observe a decrease in transactions for Real-Time Dynamic Pricing (RTDP).

    Workaround information

    No workaround has been identified however support teams are continuing to assess.


    This incident is under urgent investigation by Amadeus support teams. Our first priority is to restore the service and mitigate business impact. To view live updates on recovery actions, you may go to the Amadeus Critical Incident Centre (ACIC) via the link above.