Atriis - Atriis Latency Issue – Incident details

Hello,

The issue has been resolved. Our investigation identified a malfunctioning Microsoft service that did not operate correctly even after a restart. As a result, we set up a new instance of the service, which required additional time for configuration. The problem is now fully addressed, and we are continuing to investigate the root cause.

Hi, we've implemented a new service instead of the faulty one which caused the outage. The system is back up and running and we're monitoring it. Final update will be sent shortly.

Our team is still work diligently on creating a new server instance as a workaround for the degraded service. We will advise once it's up and running

It appears there's an issue with Microsoft services on which the system is hosted. We're working to locate a workaround.