Atriis - Notice history

All systems operational

Atriis Core - Operational

100% - uptime
Jun 2025 · 99.62%Jul · 100.0%Aug · 100.0%

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Jun 2025
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Aug 2025

Atriis CARE - Operational

100% - uptime
Jun 2025 · 99.62%Jul · 100.0%Aug · 100.0%

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Jun 2025
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Notice history

Aug 2025

No notices reported this month

Jul 2025

Supplier Latency - Benerail
  • Identified
    Identified

    Hi,

    We’ve been informed of a latency issue with our supplier, Benerail, which may impact search functionality.

    You may experience slower response times or intermittent issues during this period. We are actively monitoring the situation and will provide an update once Benerail’s operations return to normal.

Jun 2025

BA NDC - booking errors - FareQuote Not Equal to Expected Amount
  • Resolved
    Resolved

    Hi,

    As of this morning, we’ve uploaded a fix based on an alternative booking method recommended by British Airways. This change is now in place and is being actively monitored. Since implementing the update, we have not seen a recurrence of the high error volume.

    There is still no clear indication of what may have changed on BA’s side to trigger the issue, but we will continue to monitor closely and provide updates as needed.

  • Identified
    Identified

    Issue is identified and is still being investigated.

  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Hi,

    We are currently seeing intermittent booking failures with British Airways via their NDC channel, impacting approximately 40% of transactions. The error returned is:
    "FareQuote Not Equal to Expected Amount."

    The issue has been under investigation for the past 5 weeks and has been escalated to BA’s technical teams for further analysis. At this stage, we understand that the root cause has not yet been identified.

    We remain in ongoing contact with British Airways and are committed to providing updates as soon as new information becomes available.

Action Required: IP Change May Affect Email Sending
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Hi,

    We’d like to inform you that a recent server IP update may be causing email delivery issues for clients using a custom SMTP server.

    To ensure uninterrupted service, please urgently whitelist the following new IP addresses:

    • 172.205.248.252

    • 74.234.136.67

    Thank you for your prompt attention to this matter.

Post Booking Latency - Investigating
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Hi,

    We implemented a fix and are currently monitoring the result.

  • Investigating
    Investigating

    Hi,

    The Atriis team would like to advise of the following incident:

    Post booking latency issues

    The incident will impact the following system functionalities:

    Emails, Passive PNR, Listener, PNR remarks

    We are working to locate the cause of this issue and will advise as soon as we have an update

Temporary Latency Notice – System Update in Progress
  • Resolved
    Resolved

    Hi,

    We’ve completed the deployment of a fix for a high-priority issue. You may have experienced brief latency during the process, but everything should now be back to normal.

    Thank you for your patience.

  • Investigating
    Investigating

    Hi,

    We’re currently deploying a fix to address a high-priority issue. As a result, you may experience some temporary latency over the next 10 minutes.

    We appreciate your understanding and will notify you once the update is complete.

Temporary Latency Notice – System Update in Progress
  • Resolved
    Resolved

    Hi,

    We’ve completed the deployment of a fix for a high-priority issue. You may have experienced brief latency during the process, but everything should now be back to normal.

    Thank you for your patience.

  • Investigating
    Investigating

    Hi,

    We’re currently deploying a fix to address a high-priority issue. As a result, you may experience some temporary latency over the next 10 minutes.

    We appreciate your understanding and will notify you once the update is complete.

Jun 2025 to Aug 2025

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