Atriis - Notice history

All systems operational

Atriis Core - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025

Atriis CARE - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
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Notice history

May 2025

Expected latency in the next 5 minutes
  • Resolved
    Resolved
    This incident has been resolved.
Intermittent Latency Issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    Hi All,


    We are currently experiencing intermittent latency issues that may affect response times for some users.

    Our technical team is actively investigating the root cause and working on a resolution.

    We will provide further updates as soon as available.

    Thank you for your patience and understanding

Apr 2025

Supplier Latency - Travelport Hotels
  • Resolved
    Resolved

    Hi,

    Following our previous communication regarding the latency issue impacting Galileo Hotels bookings, we're pleased to confirm that the issue has now been fully resolved.

    Our team identified the root cause and worked with high priority to implement a solution.

    Bookings should now proceed as normal.

    Thank you for your patience, and please reach out if you experience any further issues.

  • Identified
    Identified

    Hi,

    We've identified there's still a latency issue with Galileo Hotels that may impact booking.


    Our team have identified the issue and are working to resolve it with high priority, we will send out a notification once full solution is in place.

  • Resolved
    Resolved

    Hi,

    The latency issue with Galileo hotels has now been resolved.
    Booking operations are back to normal.

    Thank you for your patience while we worked to restore full service.

  • Identified
    Identified

    We've identified a latency issue with Galileo Hotels that may impact booking.


    Our team has implemented a fix, which will be deployed within the next 10 minutes.


    Please note that you may continue to experience some latency until the update is fully applied.

    We will keep you informed as soon as supplier operations return to normal.

LH NDC - Supplier Latency
  • Resolved
    Resolved

    Hi,

    The latency issue caused by the recent LH NDC release has now been resolved. Systems are back to normal, and performance is stable.

    We’ll continue to monitor closely and will share any additional updates as needed.

    Atriis Support

  • Update
    Update

    Hi,

    We’ve identified the root cause of the latency issue — it stems from a recent release update by LH NDC. Our team is currently working on a workaround to mitigate the impact, which will be implement later on tonight and will implement a full solution as soon as possible.

    Thank you for your patience, and we’ll keep you updated with any progress.

  • Identified
    Identified

    Hi,

    We've been informed of a latency issue with our supplier, LH NDC. As a result, you may experience difficulties when attempting to add content to the cart.

    We're actively monitoring the situation and will provide an update as soon as supplier operations return to normal.

    Thank you for your patience.

    Atriis Support

Mar 2025

Post Booking Latency - Investigating
  • Resolved
    Resolved

    Hi

    The Atriis team would like to advise that we have uploaded a fix to the following incident:

    Post booking latency

    The measures taken to resolve the incident

    Improved service performance and efficiency

    The incident impacted the following system functionalities:

    Emails, Passive PNR, Listener, PNR remarks

    Incident is now fully resolved

  • Investigating
    Investigating

    Hi,

    The Atriis team would like to advise of the following incident:

    Post booking latency issues

    The incident will impact the following system functionalities:

    Emails, Passive PNR, Listener, PNR remarks

    We are working to locate the cause of this issue and will advise as soon as we have an update

System Latency Issue – Under Investigation
  • Resolved
    Resolved

    Hi All,

    We are pleased to inform you that the latency issue affecting our system has been resolved.

    Our team continues to actively monitor performance to ensure stability, and all systems are now functioning as expected.

    We appreciate your patience and understanding during this time.

    If you experience any further issues or have any questions, please don’t hesitate to reach out.

    Best regards,

    Atriis Team

  • Investigating
    Investigating

    Hi all,

    We are currently experiencing higher-than-usual latency in our system.

    Our team is actively investigating the issue and working to resolve it as soon as possible.

    We apologize for any inconvenience this may cause and will provide updates as soon as we have more information.

    Thank you for your patience and understanding.

    Atriis Team

Expected Latency at 9:20 UTC
  • Resolved
    Resolved

    The latency issue expected at 9:20 UTC has been resolved.

    All systems are operating normally. Thank you for your patience

  • Investigating
    Investigating

    We are expecting increased latency in our system at 9:20 UTC.

    Our team is actively monitoring the situation to mitigate any potential impact. More updates will follow as we assess the situation

Bookings with business profiles (BAR)
  • Resolved
    Resolved

    Hi

    The issue affecting bookings for accounts with multiple business profiles has now been resolved.

    The fix was successfully deployed, and system functionality has been restored. If you encounter any further issues, please reach out to our support team.

    Thank you for your patience and cooperation.

  • Identified
    Identified

    Hi,

    The Atriis team would like to inform you of an ongoing incident affecting bookings for accounts with multiple business profiles.

    Impact:

    Bookings may be affected when an account contains more than one business profile (BAR).

    Resolution:

    We have identified the issue, and a fix is scheduled to be deployed at 18:15. Please note that this update may cause temporary latency during implementation.

    We appreciate your patience and will provide further updates as needed.

Expected latency at 11:45 UTC
  • Resolved
    Resolved

    Hi,

    The system is now fully operational, and the scheduled maintenance has been successfully completed. Thank you for your patience.

  • Identified
    Identified

    Hi,

    We wanted to inform you that you may be experiencing some latency due to a scheduled release update at 11:45 UTC. We sincerely apologize for any inconvenience this may cause and appreciate your patience.

Mar 2025 to May 2025

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