Atriis - Notice history

Atriis Core experiencing degraded performance

Atriis Core - Degraded performance

99% - uptime
Sep 2025 · 99.93%Oct · 98.21%Nov · 99.83%

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Sep 2025
Oct 2025
Nov 2025

Atriis CARE - Operational

100% - uptime
Sep 2025 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2025
Oct 2025
Nov 2025

Notice history

Nov 2025

Intermittent Login Issue via SSO Due to Microsoft Component
  • Identified
    Identified

    Hi,

    We are currently experiencing an issue related to a Microsoft component used for SSO redirection. As a result, some clients may encounter redirect errors during login.

    Our team is actively working to mitigate the issue by temporarily disabling the affected component until Microsoft provides a permanent fix.

    We’ll share an update once normal functionality is fully restored.

Issues with access to Atriis
  • Resolved
    Resolved

    Hi,

    The system is now back up and running.

    The issue was identified as being caused by an invalid URL format that was not supported. This has been corrected, and the system is fully operational again.

    Thank you for your patien ce.

  • Investigating
    Investigating

    Hi,

    We're experiencing issues with access to the system, we're investigating with urgency. We'll advise once there's an update.

Oct 2025

Atriis Online Booking Tool - Service Outage
  • Resolved
    Resolved

    Hi All,

    Service Restored:
    The issue affecting the website has been resolved.
    Microsoft identified and fixed the problem on their end overnight, and our team has confirmed that all services are now back online and functioning normally.
    Thank you for your patience and cooperation during the downtime.

  • Investigating
    Investigating

    Hi all,

    The online booking tool https://www.atriis.app/ is unavailable due to an issue related to Microsoft services.
    Our team is actively investigating the problem and working to resolve it as quickly as possible.
    We appreciate your patience and will provide updates as soon as we have more information.

Issues with accessing Atriis OBT via Redirect
  • Resolved
    Resolved

    Hi,

    Access to the online booking tool has been restored.

  • Identified
    Identified

    Hi,

    We're seeing issues with the login to the online booking tool, we're working to resolve this urgently.

  • Resolved
    Resolved

    Hi,

    The redirect issue has been resolved. Clients who are still experiencing difficulties should clear their cache and/or use the full sign-in URL: https://www.atriis.app/signin.

    We’ll be deploying a fix to ensure this issue does not recur in the future.

  • Investigating
    Investigating

    Hi,

    We are currently experiencing an issue with accessing the Online Booking Tool due to a redirect error.

    In the meantime, please use the following link to log in:
    👉 https://www.atriis.app/signin

    Our team is working to resolve the issue, and we will update you as soon as it is fixed.

    Thank you for your patience and understanding.

Sep 2025

Atriis Online Booking Tool - Service Outage
  • Resolved
    Resolved

    Hi,

    The system is back up and fully operational.
    We are continuing to investigate the root cause to ensure this does not happen again.

  • Investigating
    Investigating

    Hi,

    We’re investigating a service outage affecting the Atriis Online Booking Tool. Users may be unable to load the site or complete bookings.

Minor Latency Expected on 15:00 UTC
  • Resolved
    Resolved

    Hi all,

    The system is back to normal

    Thank you

  • Investigating
    Investigating

    Hi all,

    We will be uploading an urgent system update today at 15:00 UTC.

    During this time, you may experience some temporary latency for up to five minutes.

Post Booking Latency
  • Resolved
    Resolved

    The recent incident has been resolved.

    Issue: Post-booking latency

    Impacted functionalities: Emails, Passive PNR, Listener, PNR remarks

    All impacted services are now operating normally. We will continue monitoring the system to ensure stability.

    Thank you for your patience and understanding during this incident.

    Best regards,

    The Atriis Team

  • Identified
    Identified

    Hi,

    The Atriis team would like to inform you of the following incident:

    Issue: Post-booking latency
    Impacted functionalities: Passive PNR, Listener, PNR remarks

    The cause of this issue has been identified and resolved, however there's still latency in completing the post bookings process. We will advise once the process is back to normal.

System Latency Issue – Under Investigation
  • Resolved
    Resolved

    Hi all,

    The latency issue has been resolved.

    All systems are operating normally.

    Thank you for your patience

    Atriis Team

  • Identified
    Identified

    Hi All,

    We have identified the root cause of the recent latency issue and are currently testing the fix to ensure stability.

    The implementation is scheduled for 08:55 UTC.

    We will provide an update once the fix is successfully deployed.

    Atriis Team

  • Investigating
    Investigating

    Hi all,

    We are currently experiencing higher-than-usual latency in our system.

    Our team is actively investigating the issue and working to resolve it as soon as possible.

    We apologize for any inconvenience this may cause and will provide updates as soon as we have more information.

    Thank you for your patience and understanding.

    Atriis Team

Latency Expected During Scheduled Update
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Hi,

    We will be uploading a system update today at 11:15 AM UTC. During this time, you may experience some temporary latency.

Sep 2025 to Nov 2025

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