Atriis Core - Operational
Atriis Core
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Atriis CARE - Operational
Atriis CARE
Hi,
We’d like to inform you that a recent server IP update may be causing email delivery issues for clients using a custom SMTP server.
To ensure uninterrupted service, please urgently whitelist the following new IP addresses:
172.205.248.252
74.234.136.67
Thank you for your prompt attention to this matter.
We implemented a fix and are currently monitoring the result.
The Atriis team would like to advise of the following incident:
Post booking latency issues
The incident will impact the following system functionalities:
Emails, Passive PNR, Listener, PNR remarks
We are working to locate the cause of this issue and will advise as soon as we have an update
We’ve completed the deployment of a fix for a high-priority issue. You may have experienced brief latency during the process, but everything should now be back to normal.
Thank you for your patience.
We’re currently deploying a fix to address a high-priority issue. As a result, you may experience some temporary latency over the next 10 minutes.
We appreciate your understanding and will notify you once the update is complete.
Hi All,
We are currently experiencing intermittent latency issues that may affect response times for some users.
Our technical team is actively investigating the root cause and working on a resolution.
We will provide further updates as soon as available.
Thank you for your patience and understanding
Following our previous communication regarding the latency issue impacting Galileo Hotels bookings, we're pleased to confirm that the issue has now been fully resolved.
Our team identified the root cause and worked with high priority to implement a solution.
Bookings should now proceed as normal.
Thank you for your patience, and please reach out if you experience any further issues.
We've identified there's still a latency issue with Galileo Hotels that may impact booking.
Our team have identified the issue and are working to resolve it with high priority, we will send out a notification once full solution is in place.
The latency issue with Galileo hotels has now been resolved.Booking operations are back to normal.
Thank you for your patience while we worked to restore full service.
We've identified a latency issue with Galileo Hotels that may impact booking.
Our team has implemented a fix, which will be deployed within the next 10 minutes.
Please note that you may continue to experience some latency until the update is fully applied.
We will keep you informed as soon as supplier operations return to normal.
Hi,The latency issue caused by the recent LH NDC release has now been resolved. Systems are back to normal, and performance is stable.
We’ll continue to monitor closely and will share any additional updates as needed.
Atriis Support
We’ve identified the root cause of the latency issue — it stems from a recent release update by LH NDC. Our team is currently working on a workaround to mitigate the impact, which will be implement later on tonight and will implement a full solution as soon as possible.
Thank you for your patience, and we’ll keep you updated with any progress.
We've been informed of a latency issue with our supplier, LH NDC. As a result, you may experience difficulties when attempting to add content to the cart.
We're actively monitoring the situation and will provide an update as soon as supplier operations return to normal.
Apr 2025 to Jun 2025
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