Atriis - Notice history

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Atriis Core - Operational

99.96% uptime
Dec 2025 · 99.95%Jan 2026 · 99.93%Feb · 100.0%

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Dec 2025
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Notice history

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Feb 2026

Issue with all emails
ResolvedMajor outage
  • UpdateUTC
    This incident has been resolved.
  • ResolvedUTC

    Hi all,

    The Atriis team would like to advise that we located the cause of the following incident:

    Emails not being sent/received.

    The incident was impacted the following system functionalities:

    All emails related to Atriis system.

Temporary Latency Expected
Resolved9 minutes
  • ResolvedUTC

    Hi all,

    The system is back to normal

    Thank you

  • InvestigatingUTC

    Hi all,

    We are uploading an urgent system update
    Please be advised that minor latency may occur over the next few minutes due to system activity

Amadeus - OBT Pricing Options – "Select" button disabled
ResolvedMajor outage9 hours 57 minutes
  • ResolvedUTC

    Hi all,

    We’re pleased to inform you that the issue where quotes in the pricing options appeared as expired, preventing users from adding content to the trip, has now been fully resolved.

    Our development team has implemented a fix, and normal functionality has been restored.
    Users can once again add Amadeus content from the pricing options without any issues.

    Thank you for your patience and understanding.

  • InvestigatingUTC

    Hi all,

    We are currently experiencing an issue on the OBT where quotes in the pricing options are marked as expired, even when the expiry date is in the future. As a result, users are unable to add the content to their trip from the pricing options screen.

    Our development team is actively working to resolve this issue as soon as possible.

    Workaround:
    Agents can add the flight to the cart directly, which continues to function normally.

    We will share further updates as progress is made.

Jan 2026

Lufthansa NDC Content Temporarily Not Displayed in Atris
ResolvedDegraded performance19 hours 53 minutes
  • ResolvedUTC

    Hi all,


    This incident has been resolved.

  • IdentifiedUTC

    Hi,

    We were able to locate the issue and are working to upload a fix as soon as possible.

  • InvestigatingUTC

    Hi All,

    LH NDC content is currently unavailable

    We are currently investigating this incident.

Hotel searches are failing
ResolvedPartial outage1 hour 49 minutes
  • ResolvedUTC

    Hi All,

    The issue with the hotel search has been solved.

    The system is now fully operational.

    Thank you for your patience.

  • UpdateUTC
    We are currently investigating this incident.
  • InvestigatingUTC

    Hi,

    We are currently experiencing issues with hotel searches and are actively working to resolve the matter as quickly as possible.

    We’ll keep you updated with any progress. Thank you for your patience.

Dec 2025

Overall latency with searches
ResolvedPartial outage1 hour 14 minutes
  • ResolvedUTC

    Hi all,

    This incident has been resolved.

    All systems are operating normally.

    Thank you for your patience

    Atriis Team

  • InvestigatingUTC

    Hi

    The Atriis team would like to advise of the the following incident:

    Overall latency

    The incident will impact the following system functionalities:

    Searches

    We are working to locate the cause of this issue and will advise as soon as we have an update

Amadeus - Supplier Latency
ResolvedMajor outage42 minutes
  • ResolvedUTC

    Hi,

    The amadeus latency issue has been resolved. All systems are back up and running.

  • IdentifiedUTC

    Hi,

    We've been informed of latency issue with Amadeus.


    You may experience issues with searching, booking or ticketing for this specific supplier.

    We'll update once supplier operations are back to normal

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